Refund Policy

Overview

RocketCheckout sells subscription-based software and related onboarding services. This Refund Policy explains when subscription charges may be refunded, how cancellations work, and how billing issues are handled.

Subscription Charges

Monthly and yearly subscriptions are billed in advance. Unless required by law or approved by RocketCheckout in a qualifying exception, subscription charges are non-refundable once the billing period begins.

• Monthly subscriptions cover the current monthly billing period.
• Yearly subscriptions cover the current annual billing period.
• Cancellation stops future renewals and does not automatically reverse the current charge.

First-Time Refund Review

Approval is not automatic. We review requests based on actual account usage, onboarding progress, and whether the issue was a genuine billing misunderstanding, duplicate charge, or technical problem. Renewals and subsequent billing cycles are generally not eligible for this first-time review window.

When Refunds May Be Approved

RocketCheckout may approve a full or partial refund in cases such as:

• Duplicate charges for the same subscription period.
• Incorrect billing caused by a technical or provider error.
• Unauthorized or fraudulent charges confirmed after review.
• A first-time subscription reviewed within the initial 14-day window and approved by our team.

When Refunds Are Normally Not Approved

• Unused time remaining in an active monthly or yearly billing term.
• Change-of-mind requests after substantial setup, onboarding, or live usage.
• Failure to cancel before the renewal date.
• Requests made after a renewal has already started, except where required by law or tied to a billing error.
• Professional services or implementation work delivered separately under a separate agreement.

Cancellations

You may cancel your subscription at any time from the RocketCheckout dashboard or by contacting support. After cancellation:

• Your subscription remains active until the end of the paid billing period unless otherwise stated.
• No additional renewal charge will be taken after cancellation is confirmed.
• Cancellation does not itself create a refund right for the current billing period.

Upgrades, Downgrades, and Plan Changes

Plan changes may be applied immediately or at the next renewal date depending on the billing provider and plan configuration in use at the time of change. Any credit, proration, or timing behavior shown in your billing workflow controls over a general assumption. If there is a billing discrepancy, contact us and we will review it.

How Refunds Are Processed

Approved refunds are returned to the original payment method through the payment provider used at checkout, such as Stripe or PayPal.

• We do not send refunds to a different account or payment method.
• Processing times depend on your payment provider and bank.
• Provider timelines may take several business days after approval.

How To Request Help

For billing questions or refund review requests, contact:

Please include your account email, store name, charge date, and a short explanation of the billing issue so we can review it quickly.