We're Here to Help You Succeed

Simply sign up for a plan that fits your needs, connect your store, and our team will begin the optimization process. We'll send you a detailed onboarding guide and schedule a kickoff call to get you started quickly.

Emergency support covers critical issues that affect your store's ability to process orders: site completely down, checkout not working, payment processing failures, or security breaches. Available for Pro and Enterprise customers with 1-hour response time.

Absolutely! Our paid plans include hands-on implementation of audit recommendations. Our team will work directly on your store to implement the optimizations, test them thoroughly, and ensure they're working correctly.

Yes, Enterprise customers get dedicated training sessions for their team. Pro customers can schedule training sessions as needed. We cover platform best practices, optimization techniques, and how to maintain your store's performance.

Response times vary by plan: Starter (48 hours), Pro (24 hours for general support, 1 hour for emergencies), Enterprise (2 hours). All response times are based on business hours, Monday through Friday.

Yes, our team has deep expertise across all major eCommerce platforms including Shopify, Magento, WooCommerce, BigCommerce, and PrestaShop. We understand the unique challenges and optimization opportunities for each platform.

We offer a 30-day money-back guarantee for all plans. If you're not satisfied with our service within the first 30 days, we'll provide a full refund. We're confident in our ability to improve your store's performance.

You can upgrade your plan anytime through your account dashboard or by contacting our support team. Upgrades take effect immediately, and you'll get prorated billing for the remainder of your current billing cycle.

Security incidents are treated as emergency support requests for Pro and Enterprise customers. We'll immediately work to secure your store, assess the damage, and implement additional security measures to prevent future incidents.

Yes, Pro and Enterprise plans include development assistance. We can help with custom features, third-party integrations, and complex optimizations that go beyond standard platform capabilities. Enterprise customers get dedicated development resources.