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Get the support you need to optimize your eCommerce store. From technical questions to optimization strategies, our team is ready to assist.
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Choose the best way to get the support you need
Emergency Support
Store down? Critical issue? Get immediate help for urgent problems that affect your sales.
General Support
Questions about optimization, features, or need help with implementation? We're here to help.
Free Store Audit
Not sure what's wrong? Get a comprehensive analysis of your store's performance issues.
Self-Service Resources
Documentation
Comprehensive guides and tutorials
Live Chat
Coming soon - Real-time support
Community
Connect with other users
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Frequently Asked Questions
Find quick answers to common questions about our support
Frequently Asked Questions
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Support by Plan
Different support levels based on your subscription plan
Starter Plan
- Email supportProfessional email assistance
- 48-hour response timeQuick turnaround for non-urgent issues
- Knowledge base accessFull documentation and guides
- Basic troubleshootingHelp with common issues
Pro Plan
Most Popular- Priority email supportFast-tracked email responses
- 24-hour response timeFaster resolution for urgent issues
- Emergency support access1-hour response for critical issues
- Screen sharing sessionsDirect troubleshooting with our team
- Development assistanceHelp with implementation tasks
Enterprise Plan
- Dedicated account managerPersonal point of contact
- 2-hour response timeFastest possible resolution
- Phone & video supportDirect communication channels
- Custom developmentTailored solutions for your needs
- SLA guaranteeContractual service commitments
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Can't find what you're looking for? Our expert team is ready to assist you personally.